The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organization. Possession of the Foundation Certificate is also one of the possible pre-requisites for the Practitioner qualification.
You will sit your foundation exam on the last day of this course
This qualification is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.
There is no pre-requisite for the Foundation qualification but knowledge of the basic principles of IT service management would be an advantage.
APMG mandate that proof of ID is required from all delegates prior to taking the exam.
The candidate should understand the scope, objectives, key terminology and high level requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification process.
Specifically, the candidate should understand:
The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
The key terms and definitions used
The fundamental requirements for an SMS and the need for continual improvement
The processes, their objectives and high level requirements
Applicability and scope definition requirements
The purpose of internal and external audits, their operation and the associated terminology
The operation of the APMG certification scheme
The relationship with best practices, ITIL , and related standards, ISO 9001 and ISO/IEC 27001
Overview of ISO/IEC 20000
The schemes available for certifcation and qualification
Compatibility of the SMS with other management system standards
Terms and definitions
The SMS, and the concepts, responsibilities, requirements and processes needed to confirm
The Deming cycle
An understanding of the concepts and requiremetns of each process defined within ISO/IEC 20000